Getting Started

What are the benefits of the Premium plan?How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?Where and how can you redeem your code?Why don’t I see Tutoring or Conversation Club anymore?How can I change the interface language?How can I sign up for Promova?

Self-learning Course

What are self-learning courses?What do I need to get started?What are Promova tests and how to take them?How to choose a lesson in My Plan?Why do new lessons appear in a completed unit?How can I learn English in English?How do I change the course or add a new one?Which skills can I train?How often do you add new lessons?How much time does a lesson take? Do you offer exam preparation (IELTS, TOEFL, FCE)?How do I navigate the course feed?What are Practical Skills Courses and where can I find them?How do I change the language of explanations?Can I skip a lesson or unit?Can I practice writing at Promova?How many languages can I study?How do I change the language level?Do I get a certificate after completing a course?How can I practice speaking with AI?Can I take more than 1 course at once?

How do I change my name? How do I change my password? Can I adjust my learning preferences? What should I do if I cannot access my Promova account?What should I do if I cannot access my paid subscription?How can I delete my account?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?How can I update my payment details?How can I get my invoice?What is the Promova Refund Policy?How can I purchase a Premium subscription?

Troubleshooting

Features & Tools

How do streaks work?

Why do new lessons appear in a completed unit?

Sometimes we expand a course by adding new lessons to an existing unit.

When this happens, you may see “not completed” items in a unit you previously finished — this is normal.

Your progress is not lost

All the lessons you completed before remain completed.

The new lessons are simply additional content you can explore anytime.

Why this happens

We regularly update courses to:

introduce new topics
improve existing content
expand grammar and vocabulary coverage
offer more practice variety

This helps keep your learning experience fresh, up-to-date, and more effective.

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