Getting Started

What are the benefits of the Premium plan?How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?Where and how can you redeem your code?Why don’t I see Tutoring or Conversation Club anymore?How can I change the interface language?How can I sign up for Promova?

Self-learning Course

What are self-learning courses?What do I need to get started?What are Promova tests and how to take them?How to choose a lesson in My Plan?Why do new lessons appear in a completed unit?How can I learn English in English?How do I change the course or add a new one?Which skills can I train?How often do you add new lessons?How much time does a lesson take? Do you offer exam preparation (IELTS, TOEFL, FCE)?How do I navigate the course feed?What are Practical Skills Courses and where can I find them?How do I change the language of explanations?Can I skip a lesson or unit?Can I practice writing at Promova?How many languages can I study?How do I change the language level?Do I get a certificate after completing a course?How can I practice speaking with AI?Can I take more than 1 course at once?

How do I change my name? How do I change my password? Can I adjust my learning preferences? What should I do if I cannot access my Promova account?What should I do if I cannot access my paid subscription?How can I delete my account?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?How can I update my payment details?How can I get my invoice?What is the Promova Refund Policy?How can I purchase a Premium subscription?

Troubleshooting

Features & Tools

How do streaks work?

How do streaks work?

A streak counts the number of days in a row that you complete at least one lesson.

What you’ll see:

A fire icon on My Plan and For You
Your current streak number once you start building it

Important notes:

The streak screen appears after your first daily lesson
Missing a day resets your streak to zero

Keep going — consistency builds confidence!

Can't find your answer?